I’ve always avoided using the term managed service to describe what we do at Lourdes IT – lots of directly employed Edu IT staff see it as a horrific term that means they will loose their jobs and autonomy. The thing is, they are right to an extent. Those things Read more…
It’s been a busy few months at work, I mean, when is it not. But in the last year, Lourdes IT, the team I lead, has more then doubled in size and in the schools we support. This rapid growth has been rewarding, and challenging. With more people and more Read more…
Right now there is a serious recruitment problem for IT support in Schools. There is simply not the people with the skills and the experience going into schools, because the wages are so low, the expectations and demands are so (often unreasonably) high. Support staff, in whatever capacity, are often Read more…
The role of IT Support teams in schools have changed significantly – in many academies and trusts they are being seen as something that can create an income or spread influence by the powers that be. The workload is increasing and, as centralisation takes hold, the day to day nature Read more…
2018 was an interesting year for myself and Lourdes IT, as we settled into the role of being not aligned to a particular school, and being managed centrally within the academy company. I have also taken a more strategic role within another MAT as well as our own. Our biggest Read more…
In April 2012, 3 months before my daughter was born I took a leap. I was running my own business, and had an offer on the table to fund myself for a year to offer schools IT support, from a friend who was the leading networking expert in Worcestershire. I Read more…
We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has performed, and things that we can do better. Overall, the feedback from users and from technicians, in particular, has been great. The technician side, the Read more…
Yesterday I posted a little tweet, and I had a really good discussion with a few other educational professionals about it, and I wanted to post a bit more about it. Then I remembered I had a blog, so thought I would write something down, here is the tweet: Or Read more…
Over the last 3 weeks, one of which being half term, we have been busy. Busy doing large scale projects, which have required more attention, because we have done multiple schools at once, whether that was migrating 8 schools to our new broadband, or moving 5 schools email to Office365 Read more…
One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter I took the plunge and switched help desk. Going from Web Help Desk to FreshDesk was a big deal for us. We had used Web Read more…