Why Zoom is crap

I’ve been tweeting a lot last night and this morning especially about why Zoom is crap, and why I can’t understand those people or schools using it when they have GSuite and Office365 just sat there. But then I realised I can understand it after getting many many replies. When Read more…

High Hopes

The role of IT Support teams in schools have changed significantly – in many academies and trusts they are being seen as something that can create an income or spread influence by the powers that be. The workload is increasing and, as centralisation takes hold, the day to day nature Read more…

What’s next?

2018 was an interesting year for myself and Lourdes IT, as we settled into the role of being not aligned to a particular school, and being managed centrally within the academy company. I have also taken a more strategic role within another MAT as well as our own. Our biggest Read more…

On new challenges

In April 2012, 3 months before my daughter was born I took a leap. I was running my own business, and had an offer on the table to fund myself for a year to offer schools IT support, from a friend who was the leading networking expert in Worcestershire. I Read more…

FreshDesks after 1 term.

We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has performed, and things that we can do better. Overall, the feedback from users and from technicians, in particular, has been great. The technician side, the Read more…