So our Easter work schedule was pretty manic, perhaps more then expected. We have 3 new ICT work areas now, and they have seemed to fit in quite well, no drama there – infact with WDS in place, it was easy, and other then tell techs what to name the Read more…
Unrealistic expectations from users is a common theme of tickets and conversations in any IT support team. Our users, as consumers do, demand that products work to their exact specifications. Unfortunately, the world of IT isn’t like that – it is often ‘best fit’ solutions that are in place. As Read more…
So it is getting closer to Easter, an unusual time for me to have big projects on the go, but with our new financial year as an academy running alongside the academic year, Easter, and not the summer holidays is the key time for things to be done. This will Read more…
Having an IT team to manage is something relatively new to me, I’ve had a tech to manage for nearly 4 years, but I now have a senior tech and 2 technicians, and a 4th I line manage at one of the schools we support. I have three main ethoses Read more…
I am not a Windows fanboy. I may have a new Nokia Lumia running Windows 8.1 as my new phone, Windows 10 on my laptop, just ordered nearly 400 Windows 8.1 tablets, and manage over 1200 windows devices – but I am not fan boy. I am a fan of Read more…
When I moved from a secondary, to a middle school (years 5-8) I was faced with a primary phase network. By a primary phase network – I mean a network with one thing bolted onto the other, kept going by someone who had been the person who had used computers Read more…
There has been a familiar pattern from Microsoft in terms of OS’s recently, one good (XP), one bad (Vista), one good (7), one bad (8). So Windows 10 is important. Microsoft’s largest customer base is corporate clients. Yet, with the failed Vista and 8/8.1 this is exactly who they Read more…
Well, at least project #000000001 that I have blogged about. It’s a biggie too. That OS, everyone has been moaning about as being a failure – Windows 8.1 – well, I have a plan to role that out. To some 387 tablets. I have a plan that puts 16 of Read more…
I started this website in 1999. So, some 16 years later, after it being the home of my own company for the last 7 years – I am giving it another shot as a blog. 120 characters on the twitter (@msetchell) just doesn’t seem to be enough sometimes. And I Read more…