For the last 16 or so years when I have worked in Edu-IT I have always used a helpdesk, of various qualities – but always

Something that I have been working on over the last few years is using Power Automate (formally Flow) to automate as many processes as I

Traditionally the summer holidays is one of the busiest times of the year for education IT teams, not because we have users to support (although

In the last 14 years I’ve found something I enjoy. Something that changes everyday, that makes an impact and that allows me to enjoy the

Depending on when you ask me, I either love the buzz of the summer holiday and September, or despise it. Ultimately I must enjoy it

When I started working in Education – BSF (Building Schools for the Future) was a ‘threat’ to the internal IT team. The thought at the

“It’s a case of if not when” for schools and trusts to be the recipients of a successful cyber attack. And that is what is

Recently throughout the pandemic, I’ve been reminding people that not just teachers work in schools and that there is a wide range of other professionals

When it comes to mental health, it’s about time we stopped just having special days, stopped having posters and badges and logos and actually do