2018 was an interesting year for myself and Lourdes IT, as we settled into the role of being not aligned to a particular school, and being managed centrally within the academy company. I have also taken a more strategic role Read more…
In April 2012, 3 months before my daughter was born I took a leap. I was running my own business, and had an offer on the table to fund myself for a year to offer schools IT support, from a Read more…
We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has performed, and things that we can do better. Overall, the feedback from users and from Read more…
Yesterday I posted a little tweet, and I had a really good discussion with a few other educational professionals about it, and I wanted to post a bit more about it. Then I remembered I had a blog, so thought Read more…
Over the last 3 weeks, one of which being half term, we have been busy. Busy doing large scale projects, which have required more attention, because we have done multiple schools at once, whether that was migrating 8 schools to Read more…
One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter I took the plunge and switched help desk. Going from Web Help Desk to FreshDesk Read more…
In my last post I talked about what we can do to make sure that schools keep moving forward. Of course it is not just the schools that need to keep moving forward – the IT support team need to Read more…
Is there a point, where schools are content with just a working system and good support? Having taken some schools from a system that simply didn’t work, to a system which exceeds their expectations – is there a point where Read more…
We have run sitewide biometrics for registration that feedback to SIMs for 4 years now. The idea behind this was that we didn’t want teachers to have to worry about registration, pupils could sign in (not forget their details or Read more…
The question shouldn’t be “why should we do this?” it should be “why shouldn’t we do this?” It feels like I have made my impact. It feels like we have all taken a huge step backwards. It’s not an individual Read more…