2018 was an interesting year for myself and Lourdes IT, as we settled into the role of being not aligned to a particular school, and

In April 2012, 3 months before my daughter was born I took a leap. I was running my own business, and had an offer on

We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has

Yesterday I posted a little tweet, and I had a really good discussion with a few other educational professionals about it, and I wanted to

Over the last 3 weeks, one of which being half term, we have been busy. Busy doing large scale projects, which have required more attention,

One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter

In my last post I talked about what we can do to make sure that schools keep moving forward. Of course it is not just

Is there a point, where schools are content with just a working system and good support? Having taken some schools from a system that simply

We have run sitewide biometrics for registration that feedback to SIMs for 4 years now.  The idea behind this was that we didn’t want teachers

The question shouldn’t be “why should we do this?” it should be “why shouldn’t we do this?” It feels like I have made my impact.