2018 was an interesting year for myself and Lourdes IT, as we settled into the role of being not aligned to a particular school, and being managed centrally within the academy company. I have also taken a more strategic role within another MAT as well as our own. Our biggest Read more…
In April 2012, 3 months before my daughter was born I took a leap. I was running my own business, and had an offer on the table to fund myself for a year to offer schools IT support, from a friend who was the leading networking expert in Worcestershire. I Read more…
We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has performed, and things that we can do better. Overall, the feedback from users and from technicians, in particular, has been great. The technician side, the Read more…
Yesterday I posted a little tweet, and I had a really good discussion with a few other educational professionals about it, and I wanted to post a bit more about it. Then I remembered I had a blog, so thought I would write something down, here is the tweet: Or Read more…
Over the last 3 weeks, one of which being half term, we have been busy. Busy doing large scale projects, which have required more attention, because we have done multiple schools at once, whether that was migrating 8 schools to our new broadband, or moving 5 schools email to Office365 Read more…
One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter I took the plunge and switched help desk. Going from Web Help Desk to FreshDesk was a big deal for us. We had used Web Read more…
In my last post I talked about what we can do to make sure that schools keep moving forward. Of course it is not just the schools that need to keep moving forward – the IT support team need to be on the ball as well. If money is tight, Read more…
Is there a point, where schools are content with just a working system and good support? Having taken some schools from a system that simply didn’t work, to a system which exceeds their expectations – is there a point where they are happy with how a system works, how it Read more…
We have run sitewide biometrics for registration that feedback to SIMs for 4 years now. The idea behind this was that we didn’t want teachers to have to worry about registration, pupils could sign in (not forget their details or their thumb) and boom, registration done. Apart from it didn’t Read more…
The question shouldn’t be “why should we do this?” it should be “why shouldn’t we do this?” It feels like I have made my impact. It feels like we have all taken a huge step backwards. It’s not an individual school thing, it’s a mentality of education at the moment. Read more…