Recently I decided that I wanted to give all my users the free office they can get under EES Student Advantage. I had looked into this before and it was one hell of a nightmare to set up I thought, looking at the poor Microsoft documentation, and my own lack Read more…
I am a big fan of social media. I have been on twitter since 2009, facebook from before that and I enjoy posting updates. I like to share with family and close friends on facebook, particularly with 2 young kids and brothers who live a long way away. I love Read more…
We have whole school enrichment days at our main schools, normally it means all IT is booked out, and the network is just creaking. We don’t always have a direct input – but this is good – staff are confident to use the technology and plan with it themselves. However, Read more…
I had a fun job this half term – I had to migrate SIMs from SQL 2008 to 2014 – as the next SIMs release doesn’t support it. Unfortunately the timing wasn’t great, recently we have had a few issues – and in the middle of some staff doing reports via Read more…
What a week. It all started last week, when our exchange server just decided to stop working. One of my techies was updating SSL certificates as Chrome is sending warnings that it is out of date. A fairly simple process – but it turns out changing the SSL certificate raised Read more…
I have a few private clients that I have setup Windows Backup on to send data to a NAS drive. All works fine, until I get hit by an email saying backup isn’t working. Twice now, it has turned out to be the same error code, and an error about Read more…
So our Easter work schedule was pretty manic, perhaps more then expected. We have 3 new ICT work areas now, and they have seemed to fit in quite well, no drama there – infact with WDS in place, it was easy, and other then tell techs what to name the Read more…
Unrealistic expectations from users is a common theme of tickets and conversations in any IT support team. Our users, as consumers do, demand that products work to their exact specifications. Unfortunately, the world of IT isn’t like that – it is often ‘best fit’ solutions that are in place. As Read more…
So it is getting closer to Easter, an unusual time for me to have big projects on the go, but with our new financial year as an academy running alongside the academic year, Easter, and not the summer holidays is the key time for things to be done. This will Read more…
Having an IT team to manage is something relatively new to me, I’ve had a tech to manage for nearly 4 years, but I now have a senior tech and 2 technicians, and a 4th I line manage at one of the schools we support. I have three main ethoses Read more…