Customer Testimonials

Here at Mattian we pride ourselves on great service. We have started to ask our customers for their written feedback to place on this page so we can show potential customers what we mean by ‘great service’

April 2010

23rd April 2010

I would like to confirm that Matt Setchell [Mattian] recently repaired my lap top computer and that I was completely satisfied with the service that he provided. He was clear with his instructions and guidelines of costs etc. He repaired my computer within 2 days and completely cleared it of all viruses and installed an anti virus software package for me.

For someone who isn’t very knowledgeable with computers he was very helpful and I would have no hesitation of recommending him to others.

 Kay Williams

14th April 2010

We are delighted to have been taken into the 21st century by Matt all be it kicking and screaming, but now we are there, it is wonderful to have the knowledge that we have the support that we need and are never made to feel that our sometimes very basic questions or requests are too trivial to deal with. Our website is an asset to our business and with Matt’s help we have even been able to add and edit information ourselves!!

Sofia Middleton – Admin Manager – The Kiddies Day Nursery

13th April 2010

As a Photographer, a reliable IT backup is paramount to the business, Since moving our IT requirements to Mattian, I have been impressed with the speed of reaction, depth of knowledge in problem solving and customer service. I would not hesitate in recommending Mattian to both companies or the general public.

It’s good to find a supplier that has a genuine interest in working with you and offering constructive IT advice.

 We now would not consider anyone else.

 Bryan Harris – Bryan Harris Photographic Services.

March 2010

25th March 2010

This is to say how pleased I have been with the service received from Mattian. They have been very prompt in coming out and sorting out an old computer for me and my link to the internet which has not been easy

Susan Quibell

8^th March 2010

Dear Matt,

I would like to express my sincere thanks to Jade and yourself for coming to my rescue last week.

We are all becoming more and more reliant on computers these days both in the working environment and at home. When they inevitably breakdown, we all hope that our somewhat limited knowledge of computers will allow us to fix the problem ourselves. All too often we fail miserably and resort to looking for outside help. This usually means calling expensive ‘help lines’ which regularly fail to deliver. When my laptop crashed last week I knew I needed local expertise and advice and I’m so glad that I contacted you.

Your fast and efficient response, resulting in a home visit convenient to me, greatly impressed me and I was especially comforted knowing that my problem would be dealt with for a very reasonable fixed fee. You quickly gave me the confidence that I needed that I had found the right man for the job.

I am more than happy to recommend you to my family and friends and I will not hesitate to contact you again should the need arise.

Since you installed Windows 7, and dealt with a number of compatibility issues that arose with my existing software, my laptop is now working faster and better than it has ever done.

Finally, thank you once again for all your help and assistance. It really was very much appreciated.

Yours sincerely,

 Alan Davies

Retired Practice Manager

Brownings Solicitors

10th March 2010

Came next day after call out , unable to repair on premises , but returned computer within 2 days with a satisfactory outcome.

Many Thanks.

K Lawrence (PC Virus/Trojan Removal)