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I probably already know.

Over the last 3 weeks, one of which being half term, we have been busy. Busy doing large scale projects, which have required more attention, because we have done multiple schools at once, whether that was migrating 8 schools to our new broadband, or moving 5 schools email to Office365 Read more…

By Matt Setchell, ago
Blog

Switching Help Desk

One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter I took the plunge and switched help desk. Going from Web Help Desk to FreshDesk was a big deal for us. We had used Web Read more…

By Matt Setchell, ago
Blog

Capita SIMs Teacher App Review

We have run sitewide biometrics for registration that feedback to SIMs for 4 years now.  The idea behind this was that we didn’t want teachers to have to worry about registration, pupils could sign in (not forget their details or their thumb) and boom, registration done. Apart from it didn’t Read more…

By Matt Setchell, ago
Blog

The Question.

The question shouldn’t be “why should we do this?” it should be “why shouldn’t we do this?” It feels like I have made my impact. It feels like we have all taken a huge step backwards.  It’s not an individual school thing, it’s a mentality of education at the moment. Read more…

By Matt Setchell, ago
Blog

Leading out first TED day

Thursday was an important day. I’d been telling my team this for a couple of months. But in a short term where we have battled staff unexpectedly leaving, unbelievable pressure, our highest ever ticket numbers and organising the biggest network rebuild we have ever done in the biggest middle school Read more…

By Matt Setchell, ago
Blog

Budgets, or the lack of…

For lots of schools budgets are being squeezed like never before. IT expenditure, like all departments are being cut, in some cases obliterated and in some cases were never a lot to start with. The thing is, you don’t have to spend all your budget on new kit, on new Read more…

By Matt Setchell, ago
Blog

Tools of the trade

I have been trying to work out how we are going to keep in touch with people off on 4 different sites a day if not more and the logistics of not missing issues across 8 sites now. It’s so important we continue to work as a team. This is Read more…

By Matt Setchell, ago