The week that was.

I still can’t believe, that in a matter of less then 2 weeks, schools have fully adopted Office365, devices have been bought and rolled out via Intune and azure, software has been purchased to increase adoption in schools and I’ve delivered training consecutively to full rooms. It only took a Read more…

High Hopes

The role of IT Support teams in schools have changed significantly – in many academies and trusts they are being seen as something that can create an income or spread influence by the powers that be. The workload is increasing and, as centralisation takes hold, the day to day nature Read more…

What’s next?

2018 was an interesting year for myself and Lourdes IT, as we settled into the role of being not aligned to a particular school, and being managed centrally within the academy company. I have also taken a more strategic role within another MAT as well as our own. Our biggest Read more…

On new challenges

In April 2012, 3 months before my daughter was born I took a leap. I was running my own business, and had an offer on the table to fund myself for a year to offer schools IT support, from a friend who was the leading networking expert in Worcestershire. I Read more…

FreshDesks after 1 term.

We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has performed, and things that we can do better. Overall, the feedback from users and from technicians, in particular, has been great. The technician side, the Read more…

I probably already know.

Over the last 3 weeks, one of which being half term, we have been busy. Busy doing large scale projects, which have required more attention, because we have done multiple schools at once, whether that was migrating 8 schools to our new broadband, or moving 5 schools email to Office365 Read more…