Expectations

Unrealistic expectations from users is a common theme of tickets and conversations in any IT support team. Our users, as consumers do, demand that products work to their exact specifications. Unfortunately, the world of IT isn’t like that – it is often ‘best fit’ solutions that are in place. As Read more…

Projects Update

So it is getting closer to Easter, an unusual time for me to have big projects on the go, but with our new financial year as an academy running alongside the academic year, Easter, and not the summer holidays is the key time for things to be done. This will Read more…

Fighting talk

Having an IT team to manage is something relatively new to me, I’ve had a tech to manage for nearly 4 years, but I now have a senior tech and 2 technicians, and a 4th I line manage at one of the schools we support. I have three main ethoses Read more…

Blogs are so 1999

I started this website in 1999. So, some 16 years later, after it being the home of my own company for the last 7 years – I am giving it another shot as a blog. 120 characters on the twitter (@msetchell) just doesn’t seem to be enough sometimes. And I Read more…