Expectations

Unrealistic expectations from users is a common theme of tickets and conversations in any IT support team. Our users, as consumers do, demand that products work to their exact specifications. Unfortunately, the world of IT isn’t like that – it is often ‘best fit’ solutions that are in place. As Read more…

Projects Update

So it is getting closer to Easter, an unusual time for me to have big projects on the go, but with our new financial year as an academy running alongside the academic year, Easter, and not the summer holidays is the key time for things to be done. This will Read more…