Blog

Switching Help Desk

One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter I took the plunge and switched help desk. Going from Web Help Desk to FreshDesk was a big deal for us. We had used Web Read more…

By Matt Setchell, ago
Blog

Capita SIMs Teacher App Review

We have run sitewide biometrics for registration that feedback to SIMs for 4 years now.  The idea behind this was that we didn’t want teachers to have to worry about registration, pupils could sign in (not forget their details or their thumb) and boom, registration done. Apart from it didn’t Read more…

By Matt Setchell, ago
Blog

The Question.

The question shouldn’t be “why should we do this?” it should be “why shouldn’t we do this?” It feels like I have made my impact. It feels like we have all taken a huge step backwards.  It’s not an individual school thing, it’s a mentality of education at the moment. Read more…

By Matt Setchell, ago
Blog

Bett 2017

The time of BETT is on us. After a years hiatus, I am back for three days to take in the huge extent of the UKs largest Education IT show. For many, BETT is a vital part of the year, allowing people to meet up, attend various events, or just Read more…

By Matt Setchell, ago
Blog

2017 Goals

Well, it’s a new year, and having read countless posts on facebook each starting with the phrase: “2016 has had its ups and downs” I wanted to look at some professional goals and some technical things to look for over the next year. All that is made a lot easier Read more…

By Matt Setchell, ago