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FreshDesks after 1 term.

We launched with our freshdesk helpdesk in April, so where I have had the time this summer, I have been looking into how it has performed, and things that we can do better. Overall, the feedback from users and from technicians, in particular, has been great. The technician side, the Read more…

By Matt Setchell, ago
Blog

Switching Help Desk

One of the core elements of any support team is the help desk. After 6 years, and now having 16 different support clients, this Easter I took the plunge and switched help desk. Going from Web Help Desk to FreshDesk was a big deal for us. We had used Web Read more…

By Matt Setchell, ago
Blog

Capita SIMs Teacher App Review

We have run sitewide biometrics for registration that feedback to SIMs for 4 years now.  The idea behind this was that we didn’t want teachers to have to worry about registration, pupils could sign in (not forget their details or their thumb) and boom, registration done. Apart from it didn’t Read more…

By Matt Setchell, ago
Blog

The Question.

The question shouldn’t be “why should we do this?” it should be “why shouldn’t we do this?” It feels like I have made my impact. It feels like we have all taken a huge step backwards.  It’s not an individual school thing, it’s a mentality of education at the moment. Read more…

By Matt Setchell, ago